Refund policy

Refund and Cancellation

Welcome to Breathdeck. We are dedicated to providing our clients with exceptional experiences while ensuring clarity and transparency in all our transactions. This Refunds & Cancellations Policy outlines our approach to refunds and cancellations, reflecting our commitment to fairness and customer satisfaction.

Please note: This policy is subject to change from time to time to reflect our evolving practices or regulatory requirements. We encourage our clients to review the policy periodically for any updates. Last Updated: 19 February 2024

By engaging with our services and making a purchase, you acknowledge and agree to the terms laid out in this policy. We strive to balance the interests of both Breathdck and our valued clients, ensuring that the terms are reasonable, fair, and clearly communicated.

1. Timing of payments

Please be advised that full payment for any of our offerings is required six weeks prior to the commencement of the service or event, except for those customers who have opted for a payment plan arrangement. This policy ensures that we can manage our bookings and associated costs effectively, especially for arrangements that require advance commitments such as accommodation, food and appropriate staff for events and expeditions.

2. Variable Policies

Our refund and cancellation policies vary depending on the type of product that you have purchased:

2.1 Workshops

If Breathdeck cancels or reschedules an event, you are entitled to a full refund and fewer ticket fees if booked on Eventbrite or other third-party booking providers, which are non-refundable. All cancellations within seven (7) days of the event will receive a one time credit to redeem within three months of the event date. Tickets are transferable upon 72 hours prior to the event date if you email the details of the new ticket holder’s full name and email address, copying the new ticket holder into the email, including the event date and venue (hello@breathdeck.com.au). The new ticket holder will need to provide us with any registration form, details and waiver prior to being accepted.

2.2 Online Products:

Downloadable Products – These products, which provide immediate access to content without any coaching (live or self-guided), come with a 7-day money-back guarantee. (eg., the 21 day e-module course) 

Subscription Products – these can be cancelled anytime up to 48 hours before the next billing date. Once cancelled, you will maintain access to all of the content until the next billing date would have taken place (eg., the inspiration program).

2.3 Instructor Courses, Expeditions & Freediving Retreats (including the Online Instructor Course):

Deposits are refundable up until the expiry of a cooling-off period of 14 days. 

a. If you have made the full payment and wish to cancel with at least 60 days notice prior to the course, expedition or retreat start date, you will receive a full refund less your deposit as stated above.

b. If you have made the full payment and wish to cancel with at least 30 to 59 days prior to a retreat start date, you will receive a 50% refund less your deposit 

c. Cancellations within 29 days of the start date may receive a 15% refund (less the deposit) if the spot can be filled; otherwise, the payment is non-refundable. 

Deposits are defined as either a $1,000 prepayment or the first (and possibly second) instalment of a payment plan that cumulatively equals at least $1,000. This deposit is non-refundable after a 14-day cooling-off period

3. Payment Plans

We believe our transformative experiences should be accessible to everyone. Our payment plans are designed to provide financing options for those unable to pay upfront, though they incur additional costs due to the interest charged to offset our risk. The same cancellation fees as outlined above apply to clients on payment plans. This means:

• A 14-day cooling-off period is included after the initial deposit, during which a full refund can be claimed, and all access removed.
• All subsequent payments are non-refundable. Early termination of the agreement by a participant or client necessitates the payment of all remaining dues. Failure to complete payment may result in removal of course access.
• Each monthly instalment is due every 30 days from the initial deposit date. Clients are obligated to fulfil all payments, even if the agreement is terminated early by the client, subject to the terms herein, including potential late payment fees for delayed payments.

This policy aims to clarify the terms surrounding payments, cancellations, and refunds, ensuring transparency and understanding for all our clients.